Terms & Conditions
These terms apply when you book a cleaning service with EverClean Haven Cleaning.
Last updated: July 2026
1. Booking & quotes
Quotes are based on the information you provide. If the property differs significantly on the day, we may need to adjust the price after discussing with you.
2. Payment
Payment is due on completion of the clean by bank transfer or card, unless otherwise agreed in writing.
3. Cancellations
Please give at least 24 hours' notice to cancel or reschedule. Late cancellations may incur a call-out fee.
4. Deposit-back guarantee
If your letting agent flags cleaning issues within 48 hours of our end of tenancy clean, we will return to re-clean the flagged areas at no cost. The guarantee does not cover pre-existing damage, wear and tear, or areas that were inaccessible on the day.
5. Liability
We are fully insured with £2m public liability cover. Please report any damage within 24 hours of the clean so we can investigate.
6. Governing law
These terms are governed by the laws of England and Wales.
This page is provided for information only and does not constitute legal advice. Please have it reviewed by a solicitor before relying on it.