Everything you need to know.
Can't find an answer? Message us on WhatsApp and we'll reply within the hour.
Do I need to be home during the clean?
No. Most customers leave a key or arrange access through their letting agent. We'll send photos when the clean is complete.
Do you bring your own equipment and products?
Yes — we arrive fully equipped with pro-grade machines, eco products, cloths and tools. You don't need to supply anything.
Is carpet cleaning included?
We don't offer deep carpet or upholstery cleaning. We do vacuum carpets as part of our standard end of tenancy service.
Can I book last minute?
Very often, yes. Choose your slot online and pay securely to confirm instantly — evenings, weekends and next-day bookings included where possible.
Do landlords and letting agents accept your clean?
Yes. Our checklist matches Luton and Dunstable agency standards and we back it with a 48-hour free re-clean guarantee if anything is flagged.
What if the agent isn't happy with something?
Contact us within 48 hours of the clean and we'll return to re-clean the flagged areas at no extra cost.
How long does an end of tenancy clean take?
A studio typically takes 3–4 hours; a 3-bed house 6–8 hours. Times vary with condition and add-ons.
Do you clean empty properties only?
We prefer empty properties so we can reach every surface, but we can work around furniture — just let us know.
How do I pay?
All bookings are paid securely online at checkout using your debit/credit card or Apple Pay. Your slot is only reserved once payment is confirmed.
Can I cancel or reschedule?
Yes. You can reschedule or cancel with a full refund if you give us at least 24 hours' notice. Cancellations inside 24 hours are non-refundable because your slot is reserved for you.
What happens after I book?
You'll receive an instant booking confirmation by email with your reference number. We'll also message you on WhatsApp the day before to confirm access and any final details.